DELIVERY

We offer many delivery options so you can choose what suits you best. We aim to dispatch your products to you as soon as possible.

Free delivery is available on most products to all mainland UK postcodes, regardless of order value. Most orders will arrive within 3–5 working days of being placed.

If you are located in the Scottish Highlands, Northern Ireland, Isle of Man, or the Channel Isles, delivery is still available, but please allow up to 5 working days for your order to arrive.

Please note:

• Some items are excluded from free delivery.

• Large or bulky items may incur additional shipping charges. If this applies to your order, we will contact you before dispatch to confirm any extra costs.

I need my items quickly - can you help?

Absolutely! At check out, you can select the option that suits you best.

We offer:

Standard delivery for FREE
Next day delivery for £8.00
Weekday Pre-Noon delivery for £12.00
Saturday delivery for £19.00
Saturday Pre-Noon delivery for £20.00

Unfortunately, these options are not yet available for customers in the Scottish Highlands, Northern Ireland, Isle of Man and the Channel Iles.

How will I know when my order is on its way?

We will notify you of tracking details by email as soon as your item is shipped.

If you have selected any of the next day options, you will receive a one –hour time slot when delivery is expected. This can be via email or text message.

When is the cut off for Next day delivery?

If you place your order before 3pm Monday - Friday, we will dispatch the same day.

What if I order at a weekend?

If you place your order on a Friday night, Saturday or Sunday the item/items will be dispatched on Monday. If you place an order on a Friday and require delivery for Saturday please select a Saturday delivery option

What about bank holidays and seasonal dates?

If you have placed an order with a requested delivery day which falls upon a bank holiday or seasonal dates such as Christmas day, please expect delivery the next working day after. Our couriers do not deliver on bank holidays or seasonal days such as Christmas, Boxing or New Years day.

Are delivery dates & times guaranteed?

While we aim to deliver all orders within the estimated timeframes, delivery dates and times are not guaranteed. Over 99% of our orders arrive on time; however, delays can occasionally occur due to circumstances beyond our control, particularly once the goods are in the hands of the courier.
 
We work with some of the world’s largest and most reliable courier networks, but once your order has been dispatched on time from our warehouse, we cannot be held responsible for delays caused by the courier.
 
Please note:
 
We are unable to offer compensation or refund shipping costs for delays caused by courier issues when we have fulfilled our dispatch obligations on time.
 
Should items be returned to us undelivered, a re-shipping charge will apply before the order can be dispatched again.
 
If a pallet delivery is missed, the customer will be responsible for any re-delivery fees incurred.
 
We understand that delivery issues can be frustrating and we’re here to help wherever we can. If you have any questions or concerns, please don’t hesitate to contact us via email at info@simplysoundandlighting.co.uk or call us directly.

Do you deliver to European Countries?

Yes absolutely.  Please contact us via email at info@simplysoundandlighting.co.uk with the items and quantities you would like to order, as well as your name, billing and delivery address(es) and we can get an invoice sent over to you to be paid by card or bank transfer.

Do you deliver worldwide?

Yes! We will quote you directly for any addresses outside of Europe. Please email us with the subject ‘INTERNATIONAL DELIVERY’ with your address and the items you would like to buy. We will respond to you as quickly as possible with a quote.